Support Team is Online

Need Help? We're Here 24/7/365.

At {{ $siteSettings['site_name'] ?? 'OneHost BD' }}, we pride ourselves on delivering industry-leading customer service. Whether it's a technical glitch or a billing question, our experts are always ready to assist you.

Contact Support Open a Ticket

Departments

Direct Lines to Our Teams

Choose the right department to ensure your query is resolved as quickly as possible.

Technical Support

Experiencing server issues, SSL errors, or website downtime? Our engineers are monitoring systems 24/7.

Availability 24/7/365

Sales & Inquiries

Need advice on which hosting plan to choose or asking for a custom enterprise server quotation?

Availability 9 AM - 6 PM

Billing & Accounts

Questions about invoices, payments, domain renewals, or refund policies? Our accounts team is ready.

Availability 9 AM - 6 PM

Recommended Support Method

Lightning Fast Resolution via WhatsApp

Don't wait on hold or refresh your email inbox. Send us a message directly on WhatsApp and let our technical experts resolve your issue in real-time.

Avg. response time: 2 mins

Corporate Office

Company Address

@if(!empty($siteSettings['site_address'])) {!! nl2br(e($siteSettings['site_address'])) !!} @else Navana Tower, Level 4,
Gulshan 1, Dhaka 1212, Bangladesh @endif

Hotline

@if(!empty($siteSettings['contact_phone'])) {{ $siteSettings['contact_phone'] }} @else +880 1900 000 000 @endif

Email Address

@if(!empty($siteSettings['support_email'])) {{ $siteSettings['support_email'] }} @else support@onehostbd.com @endif

Connect with us socially

@php $socials = [ 'social_facebook' => 'fab fa-facebook-f', 'social_twitter' => 'fab fa-x-twitter', 'social_linkedin' => 'fab fa-linkedin-in', 'social_youtube' => 'fab fa-youtube', 'social_instagram' => 'fab fa-instagram', ]; @endphp @foreach($socials as $key => $icon) @if(!empty($siteSettings[$key])) @endif @endforeach

Frequently Asked Questions

Quickly find answers to how our support works before reaching out.

For minor requests such as package upgrades, DNS modifications, or general queries, you can simply reach out to us via our Live WhatsApp chat. For severe issues like data restoration or core server modifications, a documented support ticket from your client portal is recommended for security purposes.

To help us resolve your issue lightning fast, please provide your Domain Name, Client Email Address, and a clear description of the problem (preferably with browser screenshots or error codes). Do not share your primary account password over chat.

Free website migration is handled by our Migration Team. It typically takes between 1-4 hours depending on the size of your website and cPanel data. You can trace migration status automatically through ticket updates.