Refund Policy
Thank you for using our hosting service. We always want our customers to be satisfied with our service. If for any reason you are dissatisfied, a refund will be applicable under the following terms:
1. Money-Back Guarantee
- We provide a 7-day money-back guarantee for new customers.
- For your first hosting order, you may apply for a refund within 7 days from the order date.
- You must not have previously received a money-back refund from us. Once you receive a refund, the refund policy will no longer apply to any future orders.
- A valid reason must be mentioned when applying for a refund. If the reason is not deemed reasonable, the refund will not be processed.
2. Non-Refundable Services
The following services and fees are non-refundable under any circumstances:
- Domain registration, transfer, or domain parking
- SSL certificates
- Virtual Private Server (VPS), Remote Desktop Protocol (RDP), Dedicated Server
- Add-ons or additional services
- Renewal payments
- Packages purchased under promotional offers or with coupon codes
3. Cases Where Refunds Are Not Applicable
- If you add a new service, remove a service, or change your hosting package, no additional money-back guarantee will apply, and you cannot apply for a refund.
- If the service is suspended/terminated due to misuse, illegal content hosting, spam, or security violations, no refund will be issued.
4. Refund Process
Customers must submit a refund request through the service cancellation option on our website
After verification, the process will begin within a maximum of 3 business days.
If the refund request is approved, the refund will be completed within 5–7 business days to your original payment method.
If there are any payment gateway service charges or transaction fees, those charges will be deducted, and the remaining amount will be refunded.
5. Terms and Notes
- The refund policy applies only to the first hosting order.
- Once you receive a refund, no money-back guarantee will be available for any future orders or accounts.
- We reserve the right to change/update this policy at any time.
- Any legal disputes will be settled under the applicable laws of Bangladesh.
Our Commitment:
We want your hosting experience to be hassle-free. Before applying for a refund, please contact our support team for any issues — we will do our best to assist you.
